Cancellation & returns

You may abandon the cart or payment step before payment is confirmed; no charge is taken.

After payment is confirmed, send a cancellation request to [email protected] with your order number. If a digital product has not yet been delivered, cancellation is processed as quickly as possible.

For distance contracts, the consumer's statutory right of withdrawal follows the periods and conditions in applicable law.

Where digital content or services are performed immediately or performance has begun with the consumer's consent, the right of withdrawal may be limited under statutory exceptions. In that case, a separate notice is shown on the payment screen.

Email your return or withdrawal request; after eligibility is checked, we confirm the refund method (typically the original payment channel).

Approved refunds are issued within the payment provider's and bank's processing times. After SezAI Technology completes its step, the bank posting may take a few business days.

For shipped goods, returns are expected unused, in resaleable condition, and in original packaging. Damaged or incomplete returns may be refused.

Return shipping is borne by the seller for defective goods; for withdrawal, by the buyer unless otherwise agreed.

For cancellations and returns: [email protected] — put your order number in the subject line.